At Shaddus Dreamland, we are committed to providing you with the best possible shopping experience. Please review our returns and refund policy below to understand the process in case you need to cancel or return an order.
Cancellation Policy
- You may cancel your order within 2 days of placing it.
- To initiate a cancellation, please contact our customer support team at sdreamland21@gmailc.com with your order number and cancellation request.
- If the cancellation request is made within the allowed time frame, your order will be canceled and you will receive a confirmation email.
Refund Policy
- We regret to inform you that we do not offer refunds on any orders once they are processed and shipped.
- All sales are final, and no refunds will be issued under any circumstances.
Return Policy
- We do not accept returns on any products unless the product you received is defective or damaged.
- If you receive a defective or damaged product, you must notify us within 48 hours of receiving your order with the video recordings without any jumps and cuts on the video.
- To initiate a return for a defective or damaged item, please contact our customer support team at sdreamland21@gmailc.com with photos and details of the issue.
Exchanges
- We currently do not offer product exchanges. However, if you have received a defective or damaged product, we will replace it with the same item.
How to Contact Us
- For any issues related to order cancellations, returns, or defective items, please reach out to our customer support at:
- Email: sdreamland21@gmailc.com
We appreciate your understanding and cooperation in adhering to these policies. If you have any questions or concerns, feel free to get in touch with us.